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What programs can be used to access e-mail?
All POP clients can be used: pine, elm, Netscape mail, Thunderbird, Outlook, etc. You can use any program which downloads the files from our server onto your computer. You can use mail user agents which run on our servers (such as pine), with a special configuration. You may also use IMAP programs.

Do you offer webmail?
Yes, you can login to your webmail account by visiting

How do I login to my email account

For Webmail
1. Log in using your browser by visiting (
2. Your username is your FULL email address (ie. youremail@yourdomain.ext)
3. Your password is your password.

INCOMING mail server
1. Your incoming mail server is
2. Your username is your FULL email address (ie. youremail@yourdomain.ext)
3. Your password is your password

OUTGOING mail server (SMTP Server REQUIRES authentication)
1. Your outgoing mail server is
2. Your username is your FULL email address (ie. youremail@yourdomain.ext)
3. Your password is your password

Be sure that your security and authentication settings are set to use your login settings.
DO NOT check the SPA options.

Typically entering a port is unnecessary, your email program should do that for you but here are the defaults for each type of account.
POP : 110 (or 995 with TLS or SSL)
IMAP: 143 (or 993 with TLS or SSL)

SMTP: 587 (regardless of TLS/SSL or not)
(you can try using Port 25, however, it is not nearly as reliable as using port 587)

Depending on your device select the best security option available in this order:
TLS - Accept all certificates
TLS - (you may need to 'Always Trust' the cert)
SSL - (you may need to 'Always Trust' the cert)

What is an email alias?
An e-mail alias is an email address that will accept email for a real pop or IMAP account that goes by another name. An alias can not be logged into directly. You must login to the lead account.

For example, you may want to have an alias that receives mail sent to youremail@yourdomain.ext but actually have it delivered to Once the alias is established, you retrieve the emails sent to youremail@yourdomain.ext, by logging in to your admin account.

Is there a limit to how many email accounts can be forwarded?
The only limit is the quantity of email accounts your current plan has.

Can I POP / IMAP mail from an external account like gmail or other provider
Yes, (depending on provider and with the correct settings, your email account can poll external account and pop mail from the external account, though you must still send from the external account directly.
Likewise, depending on the provider, the inverse is true, you may use an external provider to POP email from your account.

May I promote my web site with bulk email?
Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited email. Any user of our services who has sent a large number of unsolicited email will have their account closed.

Common Issues
A large number of email issues can be solved by checking a few things first.

1. Make sure you are connected to the internet. If you can't visit a web page on the internet, you won't be able to access your email either. This is the number one resolution to most support requests.

2. Make sure your username is set to your full email address.
BAD : webmaster

3. Check your email accounts security settings. SPA should not be enabled. Refer to and verify the ports above are being used. If you are able to receive email, but unable to send, make sure you are using Port 587 for your outgoing (SMTP) mail server and ensure that you are authenticating your connection to the outgoing (SMTP) server with the same credentials as your incoming mail server.